TECHNICAL EXPERTS AVAILABLE 24/7
Telmar Network Technology provides critical technical assistance for our
Extended Life product lines and non-Telmar products 24 hours a day, seven days a week. We offer support with flexible Customer Service Agreements (CSAs) and the best support structure to help you maintain your network.
Products that Telmar supports
:
- Telmar/Alcatel Products – Tier 1 – Tier 4 support
- DEXCSC1/CS1L/CS1S/CS1VL
- 1603 SMX/SM/SE, 1648 SM SONET, and 1610 OA
- 1680 OGM and OGX
- MTN
- 1630 SX/GSX, 1631 SX SMC, and 1633 SX
- Tellabs 53x Products – Tier 1 – Tier 3 support
- Tellabs 530, 531, and 532 platforms
- Additional platforms are available
Telmar offers multiple packages for Customer Service Agreements (CSAs) in two categories. Telmar’s 24/7/365 operation currently provides complete CTAC support, including:
- Tracking of work effort in Oracle Trouble Ticketing system (CTRACS)
- Remote support “on call” service, consulting and troubleshooting
- Manage trouble resolutions with customer as a single interface
- Manage troubles in accordance with Customer Service Agreement
- Adhere to strict Security Level Performance Objectives
You can reach us via email at: Telmarctac@telmarnt.com