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Telmar Network Technology can help you lower expenses by managing your equipment's warranty status.
Telmar screens all inbound products to determine their OEM warranty eligibility. If appropriate, we direct faulty products for OEM repair using the lowest cost routing.
Our warranty management services include:
- Fast tracking units under warranty to ensure the warranty timeframe is met
- Generate all OEM documentation for warranty claims, including RMAs,
forms, etc.
- Manage the repair timeline with the OEM
- Manage the warranty claim, including any discrepancies
At every step, we use our internal state-of-the-art data system to manage and track the outsource service level. This gives our customer service representatives real time information on all customer products and the status of these transactions. Our system ensures that should you require immediate, emergency, in-house or outsource support, we're always ready to perform in a manner consistent with your requirements.
For additional information about Telmar's services for service providers and OEMs,
e-mail us or call 866-835-6276.
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